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DSL out for the fourth time
Enthusiast - Level 1

My DSL is out again, this is the 4th time in recent weeks.  Each time I am put through the same troubleshooting hoops!

There needs to be a better process and a more permanent fix than “it has to be reset at the server level”

Re: DSL out for the fourth time
Community Manager
Community Manager

Hi Jeanettemcc,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.