DSL outage Western PA dry-loop through Ikano

[crazygravy]

Were a reseller for Verizon dry-loop DSL service via a company called Ikano. Starting 2 weeks ago customers began to drop offline. Now a full 30 percent of our (your) customers are offline. 3 have already canceled and went elsewhere with more soon to follow. This is with multiple brands of modems and routers. We have also tried swapping with new modem to no avail. In the majority of these cases the error logs are the same on our provider (Ikano's) system. 

1. Authentication Successful then immediately after several Stop errors with the Description User Error, and Details "an error in the use input caused the disconnect.
2. For most the ADSL light is solid indicating sync yet the line test shows "ping test passed modem not in sync"
3. Since the ADSL light is solid seems impossible it could be an inside wiring issue. Especially with multiple customers at once

Verizon sseems incapable of resolving.  See 2 other posts about PA outages that appeared to start the same time as ours. The sad part is Verizon keeps treating this as individual outages rather than a large scale issue.

Bob

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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