DSL speed and drop issue

[Minle]

I am currently sitting on a Verizon DSL plan of 1.5-3Mbps which has satisified me even its never reached 3Mbps(If i remember it correctly, I am supposed to get a download speed more 300K/S at 3Mbps, theoretically. Am I right?). Anyway,since last week, the speed got terribly low, and the DSL drops frequently for no reason so I have to reboot the modem again and agin.

The Speed I got from my gateway says

Speed(Down/Up)

352 Kbps / 352 Kbps

I checked with the broadband test on the website of Verizon, which gives me a 0.244Mbps. It is far below the internet package I am paying for, even below it used to be. In fact 352Kbps is the best one I have reached during those days, the worst one is ONLY 96Kbps plus random dropping.

I am using a Westell 7500, a wired desktop, no phone. The modem is connected to the wall jack and desktop directly.

[Minle]

Here is the log :

All Event Log 
Time Severity Process Details
Apr 13 03:36:58  daemon.info  dnsmasq[325]:  DHCPACK(br0) 192.168.1.21 cc:08:e0:a7:5c:17 
Apr 13 03:36:58  daemon.info  dnsmasq[325]:  DHCPREQUEST(br0) 192.168.1.21 cc:08:e0:a7:5c:17 
Apr 13 03:17:15  user.warn  kernel:  AdslCoreEcUpdTmr: timeMs=1800240 ecUpdMask=0x40000
Apr 13 03:07:23  daemon.info  dnsmasq[325]:  DHCPACK(br0) 192.168.1.21 cc:08:e0:a7:5c:17 
Apr 13 03:07:23  daemon.info  dnsmasq[325]:  DHCPREQUEST(br0) 192.168.1.21 cc:08:e0:a7:5c:17 
Apr 13 02:50:44  daemon.info  dnsmasq[325]:  DHCPACK(br0) 192.168.1.33 00:15:f2:7e:cb:79 MinleZhang-PC
Apr 13 02:50:44  daemon.info  dnsmasq[325]:  DHCPINFORM(br0) 192.168.1.33 00:15:f2:7e:cb:79 
Apr 13 02:49:23  daemon.info  dnsmasq[325]:  DHCPACK(br0) 192.168.1.33 00:15:f2:7e:cb:79 MinleZhang-PC
Apr 13 02:49:23  daemon.info  dnsmasq[325]:  DHCPINFORM(br0) 192.168.1.33 00:15:f2:7e:cb:79 
Apr 13 02:49:20  daemon.info  cwmpd[338]:  CWMP: Final Http Return Code = 204
Apr 13 02:49:19  daemon.info  cwmpd[338]:  CWMP: Inform (200). The following events are true:1 BOOT,4 VALUE CHANGE
Apr 13 02:49:19  daemon.info  cwmpd[338]:  CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
Apr 13 02:49:19  daemon.info  cwmpd[338]:  CWMP: Inform Sent Successfully
Jan 1 00:01:59  daemon.err  cwmpd[369]:  cwmpDDNSCallback: Result of DDNS Update (ipupdate_once) ->3 
Jan 1 00:01:58  daemon.notice  net_mgr[363]:  RIPConfig: no interfaces are enabled
Jan 1 00:01:57  daemon.notice  net_mgr[363]:  Routes transitioning to Up state on ppp0.
Jan 1 00:01:55  daemon.notice  net_mgr[363]:  WAN came up before SIPALG was configured
Jan 1 00:01:55  daemon.notice  net_mgr[363]:  QoS on ppp0 transitioning to Up state.
Jan 1 00:01:52  daemon.info  dnsmasq[325]:  using nameserver 71.242.0.12#53
Jan 1 00:01:52  daemon.info  dnsmasq[325]:  using nameserver 71.252.0.12#53
Jan 1 00:01:52  daemon.info  dnsmasq[325]:  reading /var/etc/resolv.conf
Jan 1 00:01:52  daemon.notice  ip-up[1776]:  ppp0: nameserver:71.252.0.12
Jan 1 00:01:51  daemon.notice  ip-up[1776]:  ppp0: nameserver:71.242.0.12
Jan 1 00:01:51  daemon.notice  ip-up[1776]:  ppp0: default route:ppp0/10.7.55.1
Jan 1 00:01:51  daemon.notice  ip-up[1776]:  ppp0: connected:local=72.94.236.132,remote=10.7.55.1
Jan 1 00:01:51  daemon.notice  pppd[1764]:  Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:72.94.236.132 ipremote:10.7.55.1 ppplogname:root orig_uid:0 usepeerdns:1 dns1:71.242.0.12 dns2:71.252.0.12
Jan 1 00:01:51  daemon.warn  pppd[1764]:  pppd[1764] caused InternetUp light to be lit
Jan 1 00:01:51  daemon.notice  pppd[1764]:  Westell ip_up()
Jan 1 00:01:51  daemon.notice  pppd[1764]:  Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:72.94.236.132 ipremote:10.7.55.1 ppplogname:root orig_uid:0 usepeerdns:1 dns1:71.242.0.12 dns2:71.252.0.12
Jan 1 00:01:51  daemon.warn  pppd[1764]:  pppd[1764] caused InternetUp light to be lit
Jan 1 00:01:51  daemon.notice  pppd[1764]:  PPPD Exit Status changed EXIT_NEGOTIATION_FAILED->EXIT_OK during phase PHASE_NETWORK->PHASE_RUNNING
Jan 1 00:01:51  daemon.notice  pppd[1764]:  Westell phase_hook PHASE=PHASE_RUNNING(8)
Jan 1 00:01:51  daemon.notice  pppd[1764]:  secondary DNS address 71.252.0.12
Jan 1 00:01:51  daemon.notice  pppd[1764]:  primary DNS address 71.242.0.12
Jan 1 00:01:51  daemon.notice  pppd[1764]:  remote IP address 10.7.55.1
Jan 1 00:01:51  daemon.notice  pppd[1764]:  local IP address 72.94.236.132
Jan 1 00:01:51  daemon.err  pppd[1764]:  Cannot determine ethernet address for proxy ARP
Jan 1 00:01:50  daemon.notice  pppd[1764]:  Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 ppplogname:root orig_uid:0
Jan 1 00:01:50  daemon.notice  pppd[1764]:  Westell phase_hook PHASE=PHASE_NETWORK(7)
Jan 1 00:01:50  daemon.notice  pppd[1764]:  peer from calling number 00:90:1A:A0:A9:96 authorized
Jan 1 00:01:50  daemon.notice  pppd[1764]:  PAP authentication succeeded
Jan 1 00:01:50  daemon.notice  pppd[1764]:  Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 ppplogname:root orig_uid:0
Jan 1 00:01:50  daemon.notice  pppd[1764]:  Westell phase_hook PHASE=PHASE_AUTHENTICATE(5)
Jan 1 00:01:50  daemon.notice  pppd[1764]:  Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 ppplogname:root orig_uid:0
Jan 1 00:01:50  daemon.notice  pppd[1764]:  PPPD Exit Status changed EXIT_OK->EXIT_NEGOTIATION_FAILED during phase PHASE_SERIALCONN->PHASE_ESTABLISH
Jan 1 00:01:50  daemon.notice  pppd[1764]:  Westell phase_hook PHASE=PHASE_ESTABLISH(4)
Jan 1 00:01:50  daemon.warn  pppd[1764]:  Couldn t increase MRU to 1500
Jan 1 00:01:50  daemon.warn  pppd[1764]:  Couldn t increase MTU to 1500
Jan 1 00:01:50  daemon.notice  pppd[1764]:  Connect: ppp0 <--> nas1
Jan 1 00:01:50  daemon.info  pppd[1764]:  Using interface ppp0
Jan 1 00:01:50  daemon.err  pppoe-relay[1094]:  PADS packet from 00:90:1a:a0:a9:96 on interface nas1 does not have Relay-Session-Id tag
Jan 1 00:01:50  daemon.warn  pppd[1764]:  Creating PPPoE session file:/WFIO/ppp-config0:112 3868 nas1 00:90:1a:a0:a9:96
Jan 1 00:01:50  daemon.info  pppd[1764]:  PPP session is 3868
Jan 1 00:01:50  daemon.err  pppoe-relay[1094]:  PADO packet from 00:90:1a:a0:a9:96 on interface nas1 does not have Relay-Session-Id tag
Jan 1 00:01:50  daemon.notice  pppd[1764]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 00:01:50  daemon.notice  pppd[1764]:  PPPD Exit Status changed EXIT_USER_REQUEST->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN
Jan 1 00:01:50  daemon.notice  pppd[1764]:  Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Jan 1 00:01:50  daemon.notice  pppd[1764]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 00:01:50  daemon.notice  pppd[1764]:  PPPD Exit Status changed EXIT_OK->EXIT_USER_REQUEST during phase PHASE_HOLDOFF->PHASE_DORMANT
Jan 1 00:01:50  daemon.notice  pppd[1764]:  Westell phase_hook PHASE=PHASE_DORMANT(3)
Jan 1 00:01:50  daemon.notice  pppd[1764]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 00:01:50  daemon.notice  pppd[1764]:  Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Jan 1 00:01:50  daemon.notice  pppd[1764]:  Westell Random Holdoff returning 367 seconds
Jan 1 00:01:50  daemon.warn  pppd[1764]:  Leaving destroy_pppoesessionfile
Jan 1 00:01:50  daemon.err  pppd[1764]:  Unlinking PPPoE session file:/WFIO/ppp-config0
Jan 1 00:01:50  daemon.warn  pppd[1764]:  Enter destroy_pppoesessionfile
Jan 1 00:01:50  daemon.err  pppd[1764]:  Unable to complete PPPoE Discovery
Jan 1 00:01:50  daemon.err  pppd[1764]:  Terminating PPPoE discovery PADI due to signal
Jan 1 00:01:50  daemon.notice  pppd[1764]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 00:01:50  daemon.notice  pppd[1764]:  Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Jan 1 00:01:47  user.crit  kernel:  ADSL link up,interleaved,us=352,ds=352
Jan 1 00:01:47  user.crit  kernel:  ADSL G.992 message exchange
Jan 1 00:01:43  user.crit  kernel:  ADSL G.992 channel analysis
Jan 1 00:01:40  user.crit  kernel:  ADSL G.992 started
Jan 1 00:01:35  user.crit  kernel:  ADSL G.994 training
Jan 1 00:01:05  daemon.notice  pppd[1764]:  Westell PPP Environment:device:nas1 ppplogname:root orig_uid:0
Jan 1 00:01:05  daemon.notice  pppd[1764]:  pppd 2.4.2 started by root,uid 0
Jan 1 00:01:05  daemon.err  net_mgr[332]:  termrestart_ppp_for_interface: failed to get required pairs (3 != 4)
Jan 1 00:01:05  user.notice  root:  ppp0 started on nas1
Jan 1 00:01:05  daemon.notice  pppd[1763]:  Westell PPP Environment:orig_uid:0
Jan 1 00:01:05  daemon.info  pppd[1763]:  Plugin holdoffrandom.so loaded.
Jan 1 00:01:05  daemon.info  pppd[1763]:  Plugin ppphooker.so loaded.
Jan 1 00:01:05  daemon.info  pppd[1763]:  RP-PPPoE plugin version 3.3 compiled against pppd 2.4.2
Jan 1 00:01:05  daemon.info  pppd[1763]:  Plugin rp-pppoe33.so loaded.
Jan 1 00:01:05  daemon.notice  net_mgr[332]:  FirewallConfig_update: Done configuring firewall
Jan 1 00:00:58  user.info  syslog:  upnp_ssdp_multicastListener: SSDP Multicast Listener started 
Jan 1 00:00:58  user.info  syslog:  upnp_ssdp_initLib UPNP Server IP Address = 192.168.1.1
Jan 1 00:00:58  user.info  syslog:  upnp_ssdp_initLib: Initializing SSDP Library 
Jan 1 00:00:58  user.info  syslog:  UPNP Enumerated 4 Devices,17 Services,30 Actions,21 Variables 
Jan 1 00:00:58  user.info  syslog:  upnp_getXmlFile File /web/upnp/UPNP_Layer3Forwarding.xml opened,Size 153 
Jan 1 00:00:58  user.info  syslog:  upnp_getXmlFile File /web/upnp/UPNP_DeviceInfo.xml opened,Size 176 
Jan 1 00:00:57  user.info  syslog:  upnp_getXmlFile File /web/upnp/UPNP_DeviceConfig.xml opened,Size 176 
Jan 1 00:00:57  user.info  syslog:  upnp_getXmlFile File /web/upnp/UPNP_LANConfigSecurity.xml opened,Size 153 
Jan 1 00:00:57  user.info  syslog:  upnp_getXmlFile File /web/upnp/UPNP_ManagementServer.xml opened,Size 153 
Jan 1 00:00:57  user.info  syslog:  upnp_getXmlFile File /web/upnp/UPNP_Time.xml opened,Size 153 
Jan 1 00:00:57  user.info  syslog:  upnp_getXmlFile File /web/upnp/UPNP_WANCommonInterfaceConfig.xml opened,Size 153 
Jan 1 00:00:57  user.info  syslog:  upnp_getXmlFile File /web/upnp/UPNP_WANDSLInterfaceConfig.xml opened,Size 153 
Jan 1 00:00:56  user.info  syslog:  upnp_getXmlFile File /web/upnp/UPNP_WANEthernetInterfaceConfig.xml opened,Size 153 
Jan 1 00:00:56  user.info  syslog:  upnp_getXmlFile File /web/upnp/UPNP_WANDSLConnectionManagement.xml opened,Size 153 
Jan 1 00:00:56  user.info  syslog:  upnp_getXmlFile File /web/upnp/UPNP_WANDSLDiagnostics.xml opened,Size 153 
Jan 1 00:00:56  user.info  syslog:  upnp_getXmlFile File /web/upnp/UPNP_WANDSLLinkConfig.xml opened,Size 153 
Jan 1 00:00:55  user.info  syslog:  upnp_getXmlFile File /web/upnp/UPNP_WANEthernetLinkConfig.xml opened,Size 153 
Jan 1 00:00:55  user.info  syslog:  upnp_getXmlFile File /web/upnp/UPNP_WANIPConnection.xml opened,Size 153 
Jan 1 00:00:55  user.info  syslog:  upnp_getXmlFile File /web/upnp/UPNP_WANPPPConnection.xml opened,Size 153 
Jan 1 00:00:55  user.info  syslog:  upnp_getXmlFile File /web/upnp/UPNP_LANHostConfigManagement.xml opened,Size 18200 
Jan 1 00:00:55  user.info  syslog:  upnp_getXmlFile File /web/upnp/UPNP_LANEthernetInterfaceConfig.xml opened,Size 153 
Jan 1 00:00:55  user.info  syslog:  upnp_buildDeviceLists xmlDeviceDescription is Not NULL 
Jan 1 00:00:54  daemon.info  dnsmasq[325]:  DHCPACK(br0) 192.168.1.33 00:15:f2:7e:cb:79 MinleZhang-PC
Jan 1 00:00:54  daemon.info  dnsmasq[325]:  DHCPINFORM(br0) 192.168.1.33 00:15:f2:7e:cb:79 
Jan 1 00:00:51  daemon.info  dnsmasq[325]:  DHCPACK(br0) 192.168.1.33 00:15:f2:7e:cb:79 MinleZhang-PC
Jan 1 00:00:51  daemon.info  dnsmasq[325]:  DHCPREQUEST(br0) 192.168.1.33 00:15:f2:7e:cb:79 
Jan 1 00:00:51  daemon.info  dnsmasq[325]:  using nameserver 10.2.2.2#53
Jan 1 00:00:51  daemon.info  dnsmasq[325]:  reading /var/etc/resolv.conf
Jan 1 00:00:48  user.info  kernel:  device br0 entered promiscuous mode
Jan 1 00:00:48  daemon.info  pppoe-relay[1094]:  Set promiscuous mode on br0 with type 0x8863
Jan 1 00:00:47  daemon.notice  net_mgr[332]:  FirewallConfig_update: setting firewall to None
Jan 1 00:00:47  daemon.info  pvc2684d:  Communicating over ATM 0.0.35,encapsulation:LLC 
Jan 1 00:00:47  daemon.info  pvc2684d:  Interface nas1 created sucessfully 
Jan 1 00:00:46  user.warn  kernel:  ATM proc init !!!
Jan 1 00:00:46  user.warn  kernel:  dgasp: kerSysRegisterDyingGaspHandler:dsl0 registered 
Jan 1 00:00:46  user.warn  kernel:  AnnexCParam=0x7FFF7E38 AnnexAParam=0x00000980 adsl2=0x00000000
Jan 1 00:00:46  user.warn  kernel:  AdslCoreHwReset: AdslOemDataAddr = 0xA1FF8D24
Jan 1 00:00:46  user.warn  kernel:  pSdramPHY=0xA1FFFFF8, 0xAA55AA55 0xAA55AA55
Jan 1 00:00:46  user.warn  kernel:  AnnexCParam=0x7FFF7E38 AnnexAParam=0x00000980 adsl2=0x00000000
Jan 1 00:00:46  user.warn  kernel:  BcmAdsl_Initialize=0xC00CC3B8, g_pFnNotifyCallback=0xC00E53B4
Jan 1 00:00:45  daemon.notice  net_mgr[332]:  WanConfig: DSL upstream PCR 2000 
Jan 1 00:00:45  daemon.notice  net_mgr[332]:  WanConfig: Plumbing activeWAN:nas1:PPPoE
Jan 1 00:00:44  daemon.notice  net_mgr[332]:  SIPALGConfig: disabled
Jan 1 00:00:43  user.crit  kernel:  eth1 Link UP.
Jan 1 00:00:43  user.info  kernel:  br0: port 3(wl0) entering forwarding state
Jan 1 00:00:43  user.info  kernel:  br0: topology change detected,propagating
Jan 1 00:00:43  daemon.notice  net_mgr[332]:  All Routes transitioning to Up state.
Jan 1 00:00:43  daemon.notice  net_mgr[332]:  All Routes transitioning to Down state.
Jan 1 00:00:43  daemon.notice  net_mgr[332]:  RIPConfig: no interfaces are enabled
Jan 1 00:00:43  user.info  kernel:  br0: port 2(usb0) entering forwarding state
Jan 1 00:00:43  user.info  kernel:  br0: topology change detected,propagating
Jan 1 00:00:43  user.info  kernel:  br0: port 1(eth1) entering forwarding state
Jan 1 00:00:43  user.info  kernel:  br0: topology change detected,propagating
Jan 1 00:00:43  user.warn  kernel:  ip_nat_pptp version 2.0 loaded
Jan 1 00:00:42  user.warn  kernel:  ip_conntrack_pptp version 2.1 loaded
Jan 1 00:00:40  user.info  kernel:  br0: port 3(wl0) entering learning state
Jan 1 00:00:40  user.warn  kernel:  ftmModeFlag: 0
Jan 1 00:00:40  user.info  kernel:  device wl0 entered promiscuous mode
Jan 1 00:00:40  user.warn  kernel:  wl0: wl_set_mac_address(0C:FFFFFFD5:02:31:14:30)
Jan 1 00:00:40  user.info  kernel:  br0: port 2(usb0) entering learning state
Jan 1 00:00:40  user.warn  kernel:  ftmModeFlag: 0
Jan 1 00:00:40  user.info  kernel:  device usb0 entered promiscuous mode
Jan 1 00:00:39  user.info  kernel:  br0: port 1(eth1) entering learning state
Jan 1 00:00:39  user.warn  kernel:  ftmModeFlag: 0
Jan 1 00:00:39  user.info  kernel:  device eth1 entered promiscuous mode
Jan 1 00:00:36  syslog.info  syslogd  started: BusyBox v1.1.3

the Transceiver Statistics

Transceiver Statistics
<script type="text/javascript">// </script>  Transceiver Revision  A2pB020b3.d20h
Vendor ID Code  4D54
Line Mode  ADSL_G.dmt
Data Path INTERLEAVED
 

 
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec)  352                             352
Margin (dB)                       4.9                               6.0
Line Attenuation (dB)      63.5                            31.5
Transmit Power (dBm)  13.8                             11.8
 

Thanks in advance.

[Minle]

It's not solved.

Due to the slooooow loading of the webpage, I hit the wrong button by accident.

[Satanlnpanties]

I have been having issues with my speeds dropping drastically as well-going on two weeks now-last I was told was this past Friday 4/8/2011 that by 4/10/2011 5pm the issue would be fixed-it supposedly was something at the central office here. I am still having the same issues with my download speeds going instantly from 2.294 to as low as 0.0034...web pages won't load,music won't play and my games (ffss)I also have another friend who lives apprx. 10 minutes away who also is having the smae issues. I am going to contact Verizon again today,for the fourth time and let them know the issue is still ongoing.

[Minle]

Thanks for sharing.

I think we are facing the same proble because it happened to me at the same time as you said. I talked with Verizon tech guys, and they just had me plug,unplug, reboot all the devices. The steps they had me do just do not work.

I am in Newark DE. I will try to see if other users of Verizon are suffering from the same situation.

[marjimlovallo]

We have replaced 2 Westell 7500  we are on our third  this has been going on for months.

They replaced all the wires  and we've done all they asked unplug this do that

they  had a tech to the house that told us we were paying for more speed then Verizon could supply to lower our bundle

that was their solution and it still drops off

I just want to stay connected to internet

I don't even have a wireless device we are wired to the PC

They gave us a credit for the last two months Now they are sending another guy out

Slower and still not connected?

[Minle]

I dont know if changing a modem will work in my case. I mean the Westell 7500 still "functions" but at a abnormal speed.

It is more likely something wrong in the Verizon end that limits the speed as its never worked faster than 352 Kbps for this period.

If the situation remains like this, maybe I need to consider switch to another ISP.  

[smith6612]

Your line is having a rather large noise issue, if you were obtaining 1.5Mbps/3Mbps speeds. If you have access to a NID, plug your modem into the test jack found inside of it and post up the new Transceiver Statisitics. If you don't have access to a NID, check the condition of all phone jacks in your home, making sure the connections in the back are free of corrosion and dust, as well as the jack's pins are free of corrosion and dust. It's also best to make sure nothing is shorting out or close to shorting. Lastly, check to make sure all devices on the line are filtered.

If you have voice service and hear noises such as static, humming or buzzing, please let me know. That will help us key into the noise issue on the line.

@ marjimlovallo: Post up your modem Transceiver Statistics and log in another thread in this forum. We can help you best that way.

@  Satanlnpanties: If your issue is occuring during the evening and night hours and disappearing in the morning/afternoon, there's more than likely some congested piece of equipment on Verizon's end that needs to be fixed or have load taken off of it.

[Minle]

Thanks for your reply!

I will try other wall jack tonight to see if it works better, and since I am living in a APT I have no access to the NID.

Another interesting thing I recalled is the problem usualy occured when it's raining outside.

I mean it used to be slow or drop before when it was raining, but after rebooting the modem, I got everything ok. There was only one time the speed turned back normally untill second morning.

This time, however, the speed has never come back since the raining evening more than one week ago 😛

By the way, I do not have voice service so I cannot tell if there are noises by hearing it. I do not have filter either, and the modem is connect into wall jack directly and the desktop is connected to the modem by cable directly too. Thats all.

[smith6612]

---

@Minle wrote:

Another interesting thing I recalled is the problem usualy occured when it's raining outside.

I mean it used to be slow or drop before when it was raining, but after rebooting the modem, I got everything ok. There was only one time the speed turned back normally untill second morning.

---

That would probably be your problem then. In this case, you would need to have Verizon come out and find out where the moisture is getting into the line and correct it. Once they do, and they also find other faults on the line your statistics and speed should improve by a large amount.