Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Dead end -- need someone to help edit the database for higher speed...

Hello folks.

Have been over at DSLReports Direct Support forums for Verizon trying to get my tier upgraded in your system to the speeds that I should qualify for.

I've had numerous calls to 1800VERIZON, and am not getting anywhere.

The CO have ran tests on my line twice, and say that I should be elgible for the 4-7 Meg plan -- no problem.

The issue is, and Verizon billing/sales/support only sees that I can qualify for 1.5-3.0Mbps (which I currently have)

I somehow need an engineer to edit the system to allow me to sign up for 4-7Mbps plan.

Can anybody help?

Here is info from CO:

Line Information:
26 Gauge Length:0
Connection Type:DIRECT PVC
Loop Length:8530

Stats from modem:

Transceiver Statistics

Transceiver Revision

Vendor ID Code 4D54

Line Mode ADSL_G.dmt

Data Path FAST
Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec)

3360 864

Margin (dB) 17.5 10.0

Line Attenuation (dB) 37.0 20.0

Transmit Power (dBm) 7.8 11.9

Re: Dead end -- need someone to help edit the database for higher speed...

honestly with those tranceiver stats - it would be questionable whether your line could handle more than the 3 mb that it has right now.