Dead end -- need someone to help edit the database for higher speed...

[wifiguru]

Hello folks.

Have been over at DSLReports Direct Support forums for Verizon trying to get my tier upgraded in your system to the speeds that I should qualify for.

I've had numerous calls to 1800VERIZON, and am not getting anywhere.

The CO have ran tests on my line twice, and say that I should be elgible for the 4-7 Meg plan -- no problem.

The issue is, Verizon.com and Verizon billing/sales/support only sees that I can qualify for 1.5-3.0Mbps (which I currently have)

I somehow need an engineer to edit the system to allow me to sign up for 4-7Mbps plan.

Can anybody help?

Here is info from CO:

Line Information:
ADSL2 Capacity:CLOSED
26 Gauge Length:0
Connection Type:DIRECT PVC
Loop Length:8530

Stats from modem:

Transceiver Statistics

Transceiver Revision 3.3.6.10.0.1

Vendor ID Code 4D54

Line Mode ADSL_G.dmt

Data Path FAST
Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec)

3360 864

Margin (dB) 17.5 10.0

Line Attenuation (dB) 37.0 20.0

Transmit Power (dBm) 7.8 11.9

[Hubrisnxs]

honestly with those tranceiver stats - it would be questionable whether your line could handle more than the 3 mb that it has right now.