Deceptive Chat

[manassas1984]

I renewed for 2 years in November and just got my first bill charging me for a router that I never paid for before. I was given an increase in speed as a "courtesy" and now learned that that will cost me $12/month for the router to accomodate the new speed. I was told that the router would be free and no charge but because there were no notations in my account (no surprise) they won't honor what I was told. Now my great deal is costing me $20 more each month. 

I spent 20 worthless minutes on chat trying to resolve it and was bascially told you signed the agreement, too bad. I am so tired of the deceptive business practices of Verizon! 

[LawrenceC]

Hi manassas1984,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.