Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I recently moved abroad, cancelled my service, returned my equipment - no issues. We were relatively happy with FIOS, and would probably use again upon moving back stateside.
However, I noticed that the amount quoted when I called to cancel my service vs. the amount on my final bill were different. After reviewing line by line, I found the following charge:
Fios Internet 20/5
Deferred charge for 07/28/2010 to 08/03/2010 $7.60
EXCUSE ME?! A random charge from almost EIGHT YEARS AGO?!
I know my (paper copy) Verizon bills from that decade are long gone, so I couldn't even look it up, but why on earth would a random charge for a week of internet service show up now, and why was it deferred?! I'd been a Verizon FIOS customer for almost 12 years, so it's not like this was the very beginning of my service, either.
This issue has been escalated to a Verizon agent.