Difficulty getting Verizon techs to troubleshoot anything

[NoFanVerizon]

Hello all,

I just wanted to reach out to the community and see if anyone else is having speed issues with the 75Mb "high speed" internet.  Full disclosure I am an IT tech of 15 years.  Have been everything from front desk to network admin to running my own web host provider company.  So when I say the nodes on my network are solid...they are.  Anyway I have called in to get some explanation as to why my internet connection won't support a single video stream.  Hulu stopping and studering and across multiple wireless and plugged in devices.  After four phone calls not once did anyone actually check my connectivity (Mainly because I refuse to run windows) and the connectivity it is still **bleep**.  I will say if you want new hardware they are happy to send that right out.  However that did not end up being the issue so here I am having to make another call into support with no hope to have anything corrected.

Anyone else fed up?

[smith6612]

I'm assuming your overall connection speed is low due to congestion? Or are you seeing the problem further down the pipe into the backbone?