Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Disconnected account but account is active and paid
I’m experiencing  a message saying that my account is disconnected when logging in to the Verizon website and Fios app? I would just like to be able to pay my bill online is there is a way to fix that, thank you in advance!!
Re: Disconnected account but account is active and paid

I would call 1-800-VERIZON and tell them to fix it.

you can also pay over the phone *automated and through customer service however over the phone with a person incurs a fee.

you can also pay at a verizon corporate store in their kiosks or at the counter.

you could try removing the app and then reinstall of it. That may also work.