Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
NOTE: This letter is being submitted to the Federal Communications Commission, to the Better Business Bureau, and to Verizon Residential Telephone's website through any and all means at my disposal.
I am a consumer of Verizon Residential Digital Subscriber Line Service.
I have been using Verizon residential DSL for over a year now and, only recently have I begun making a log of interruptions, I am paying for services that are not fully rendered. My connection to the internet is not as fast as advertised and it is constantly interrupted - 15 minutes each day in some months - and sometimes for days at a time.
When I do attempt to pay for the services rendered over the internet, to transfer money from one bank account to another, or handle any other online transaction with Verizon - I am constantly interrupted by DNS errors and having to reset my modem weekly (if I am lucky) or daily (if I am not).
I live in a fairly remote area of the desert - and I understand the issues with keeping technology up to date out here - I also understand the issues with weather interrupting data cables. There's not a whole lot that Verizon can do about this.
The problem is that I have paid, over and over and over again, for services that are not fully rendered - and I am not compensated in reversal of said payments. If my services are not fully rendered - why should I remit to the creditor of said services the money they and I agreed was contractually obligated to pay? If I am contractually obliged to pay my Verizon bill - they should be contractually obliged to either lower my bill due to constant interruptions and services that are much slower than advertised or release me from my contract with them.
This is not fair business practice, and it is bad policy to treat any consumer this way.
Thank you for your time,