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Do I bury this cable myself????

I started my Fios service FOUR MONTHS ago and was told "someone will be in touch soon to schedule a time to bury the line".  I understood the delay as it was February and the ground was still cold so I figured around April I would hear back... However, it is now June.  I have made multiple attempts to reach someone, had tickets opened but they seem to disappear when I call to inquire after another few weeks go by without any sort of communication. 

This is crazy.  At least Time Warner/Spectrum didn't leave **bleep** all over my lawn for months for people to trip over and have to try to mow around so we don't cut the cable.  The worst part is if you have the patience to wait for a human being to answer in customer service, they don't actually do anything! No tickets are ever opened as they say they are, no one ever follows up as they say they will.  Do you just cancel the service or do it yourself?

Re: Do I bury this cable myself????
Community Manager
Community Manager

Hi SOlson,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.