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Double Billing

I have Verizon high-speed internet service. After my credit card was stolen in May, I contacted Verizon to give them my replacement card information to continue my automatic payments. Since then, Verizon began to bill me for 2 separate accounts (with different account numbers). I only should have one account with Verizon. I do not have a land-line nor do I use Verizon as my wireless carrier.

I emailed Verizon via the "contact us" portal. With no response, I then called Verizon and since then have called 4 more times to resolve the issue spending approximately 6 hours in total on the phone. The Supervisors with whom I spoke were very nice. All of them have apologized and said that they would escalate the issue, however, I am still receiving the bills. Nothing has been resolved since May when I first contacted Verizon. I have never hear back from Verizon to follow up on any of my complaints.

I work a lot of hours and do not have more time to dedicate waiting on the phone. Sadly, in my area, Verizon is the only non-cable internet provider. I am considering moving to a cable supplier because I am exhausted and frustrated by this. I am also extremely concerned that the false account will negatively impact my credit history. 

Does anyone know of a way to deal with this? 

Thanks, in advance, for any help that can be provided. 

Re: Double Billing
Khoros Partner
Khoros Partner

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Re: Double Billing
Customer Service Rep

We have closed your private support case. Please make a new post anytime you need assistance.

- Jose_VZ