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Double billed and no internet access!.

As title says, I have been double billed for high speed internet and I'm not  receiving internet.

So far I have turned off router/modem for 1 minute.

Reboot the router/modem

I also checked wiring everything seems to be fine. Um yeah?

Re: Double billed and no internet access!.
Champion - Level 1

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.