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Downed Line Repair No Show?

I made an appointment for a Verizon technician to repair a downed wire at my home last Saturday (8/8/20) and was scheduled for a repair yesterday 8am-10am (Thursday, 8/13/20) but no one ever came, no updates, and my repair ticket still reads "8/13/20 by 9pm".

How do I inquire about a new date/time without calling for a new repair ticket? I don't want to lose my place in the queue because it took so long to get the first appointment and we're still being billed for a full month of service with no internet since Hurricane Isaias on 8/4/20. It's very hard to schedule around work with no updates being given.

Re: Downed Line Repair No Show?

Hi inclement4

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.