E-mail sub-accounts

[Dennisv21]

I followed all procedures in the tutorial to set up an e-mail sub-account for e-mail through MY ACCOUNT.  I then created a new identity in Outlook Express 6 for the sub-account, using the tutorial, step-by-step.

However, I cannot send e-mail from my new sub-account.  I can receive e-mail however. 

Here's the error message.

The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was 'my new sub-account e-mail address'. Subject 'test', Account: 'incoming.verizon.net', Server: 'outgoing.verizon.net', Protocol: SMTP, Server Response: '550 5.7.1 Authentication Required', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78

Any idea what is going on?

Dennisv21

[prisaz · Accepted solution]

Did you set up the outgoing server settings for the new account in Outlook.Just in case you missed these.

Check Box 'My Outgoing Server (SMTP) requires authentication

Select- Use Same Setting as my incoming mail server

[Dennisv21]

Thanks Prisaz.

It worked.

Dennisv21