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Over the past couple of years, my internet connection would drop and it would take some time resetting it. The internet speeds also began to slow down..to the point where we can no longer watch streaming videos or play PS3 online games. The wireless router would lose its IP address and would have to be reconfigured...after spending more time that I like resetting it, I went and got a new router. The internet dropping out has been resolved so far..so I attribute that to the router...but the speed is still horrible. To the point where I am seriously considering going to Comcast. I just can't take this awful speed any longer. I just tested my speed as I typed this and it's faster now than it has been in awhile...it is currently 2.87Mbps download and .72Mbps upload. To me, that is awful. Not sure what it should be...but I know that I cannot watch videos or do any online gaming..so it's a lot slower than it used to be. HELP!
Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (188.8.131.52) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (184.108.40.206) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (220.127.116.11) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (18.104.22.168) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (22.214.171.124) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (126.96.36.199) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
traceroute to 72.93.*.* (72.93.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.*.*) 33 ms 33 ms 33 ms
2 ash-bb1-link.telia.net (213.248.*.*) 57 ms 0 ms 0 ms
3 ash-b2-link.telia.net (213.155.*.*) 0 ms 0 ms 0 ms
4 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.*.*) 1 ms 6 ms 1 ms
5 0.xe-0-0-2.XL4.IAD8.ALTER.NET (152.63.*.*) 0 ms 0 ms 0 ms
6 B300.BSTNMA-LCR-22.verizon-gni.net (130.81.*.*) 21 ms 21 ms 21 ms
7 P12-0.BSTNMA-HYNSMAOC-ERXG01.verizon-gni.net (130.81.*.*) 23 ms 24 ms 23 ms
I took out the last 2 octets for all IP's..not really sure which one identifies mine... I am using the verizon provided modem: Westell G90 I just replaced a Linksys wireless router with a Netgear WNR2000
If the following is true..
#1 The Netgear WNR2000's WAN/Internet/To Modem port is connected to the Westell's LAN Port.
#2 Both routers are NOT in the same LAN subnet.
For example: The Westell's LAN IP is 192.168.1.1 and the Netgear WNR2000's LAN IP is 192.168.2.1
#3 and you did not follow the FAQ that is at http://www.dslreports.com/faq/13600
Visit http://192.168.1.1/ for me and do the following:
a) If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy and paste the information on that page.
b) If using the Red and Black Firmware: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy and paste the information on that page.
c) Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.
d) If you need a Username and Password, try the following:
By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.
Otherwise, I need to know more info to help you. Please answer as many as you can.
#1 What is different other than what I assumed is true:
a) The Netgear WNR2000's WAN/Internet/To Modem port is NOT connected to the Westell's LAN Port.
b) Both routers are in the same LAN subnet.
c) You followed that FAQ.
#2 Does this Netgear WNR2000 use Netgear's Offical firmware or third party firmware?
#3 If the Netgear WNR2000 uses third party firmware, which one? For example DD-WRT
#4 While I know your Netgear WNR2000 has a switch built into it, do you have a networking hub OR switch that is not part of a router?
#5 Do you know how to setup a Static IP on your computer?
#6 Does your computer have only one NIC or at least two NICs?
#7 If your computer has at least two NICs, one of them is a one wired NIC?
#8 Do you have a second RJ-45 WAN port router? Note Since you replaced your Linksys wireless router, I have reason to believe the answer to my own question is yes.
I cannot access the modem without disconnecting from the router...but here are the modems stats. The router and modem had the same IP address (192.168.1.1)..I thought maybe that was contributing to the issue..I changed the router IP to 192.168.1.2 with the same results. The Netgear router IS connected to the Westell yellow data port. I have only one NIC, and I have also tried giving my PC a static IP with no change to the symptoms. I am really tired of dealing with slow and intermittent internet service. Not enjoying the service at all.
To fix the issue of not being able to login to the modem from behind the RJ-45 WAN port router, you could change the LAN IP of the router so that it is 192.168.2.1 OR you could change the LAN IP of the modem so that it is 192.168.2.1.
If that still does not work, please be sure to answer the rest of my questions. For example of one the questions: Did you or did you not follow the FAQ that I pointed you to?
Ok, moving along 🙂
#1 An original or very old style NID with a spark gap and ground wire can even get spiders in it that could cause an issue. Inspect the NID first before thinking of changes or wiring.
Running a good quality wire CAT5, no need for CAT6, directly to the NID for the DSL modem jack may help. That is what I had done with mine. Depending on the number of loads or amount of wire in the house could also cause issues. But if the user's signal quality is not being pulled low due to a wiring issues, it would usually indicate a problem elsewhere. Unless there was noise being picked up on the premises wiring. Wire DSL directly to the NID and install a filter there for all other in house wiring may help. There used to be available what was called a NID Filter, and I am sure you can still get them.
Ideal Connection if house wiring is an issue, or very old, and lengthy. Install a filter / splitter at the NID.
Run CAT5 directly to the NID location, and install a dedicated jack for the DSL modem.
Remove all in house wiring from the NID.
Connect piece of CAT5 from the NID to the filter / splitter input
Connect all existing phone lines to the phone side of the filter output.
Connect the new DSL CAT5 directly to the NID before the filter / splitter, or to the DSL side of the filter / splitter, depending on the device purchased.
This will take all the existing premises wiring out of the picture unless there is a short circuit or excessive load somewhere in the house.
At this point all the single filters could be removed because the DSL is filtered at the NID.
#2 You can test outbound to Giganews. But giganews has/had a test that will check your inbound connection from their servers to you.
I heard from another user that
Giganews is being watched very closely because of multipart binaries, and pirated material. MP3s and Video Content. 7 years ago you could get 10-20 MP3 albums in a single day, and that was with a 15/5 fios connection. So they started providing an encrypted connection service for an added fee. I have not messed with news groups for a very long time. Now with deep packet inspection, and other enforcement, I would not even think of it. No news I want there. But there may be content that people want? They may even be checking and limiting speed from that domain. Never tested. But let me see. It looks as if reverse trace routes and speed tests are being blocked by Verizon from Giganews to my router.
traceroute to *.*.*.*, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (188.8.131.52) 0 ms 0 ms 0 ms
2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (184.108.40.206) 0 ms 0 ms te0-7-0-9.mpd22.iad02.atlas.cogentco.com (220.127.116.11) 0 ms
3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (18.104.22.168) 0 ms 0 ms te0-2-0-0.ccr21.iad02.atlas.cogentco.com (22.214.171.124) 0 ms
4 uunet.iad01.atlas.cogentco.com (126.96.36.199) 28 ms verizon.iad01.atlas.cogentco.com (188.8.131.52) 40 ms uunet.iad01.atlas.cogentco.com (184.108.40.206) 28 ms
5 0.ae1.RES-BB-RTR2.verizon-gni.net (220.127.116.11) 41 ms 41 ms 0.ae2.RES-BB-RTR1.verizon-gni.net (18.104.22.168) 13 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * Max number of unresponsive hops reached (firewall or filter?)
#3 Have the provider run a local loop test to see if any problems are indicated. If there are, then they could run the test with everything in the house disconnected, except the new DSL modem connection. If issues are still indicated, then the DSL provider needs to make connections on the local loop. Another user told me that they had issues when it rained, and it was because construction had left a splice box open on a line somewhere.