Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Endless wait for service connection, no help from Verizon

So we ordered high speed internet service on Sept. 28.  Still don't have it.  We've gotten endless excuses, heard numerous blatant lies, and no one will tell us when or even if we'll ever get connected. 

Has anyone found the secret to getting Verizon to actually respond with something other than "I'm sorry you're experiencing this" and to get them to stop telling me things that turn out to be absolutely false?

Re: Endless wait for service connection, no help from Verizon
Community Manager
Community Manager

Hi sookey_soo,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.