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Endless wait for service connection, no help from Verizon
sookey_soo
Newbie
‎10-22-2018 03:40 PM

So we ordered high speed internet service on Sept. 28.  Still don't have it.  We've gotten endless excuses, heard numerous blatant lies, and no one will tell us when or even if we'll ever get connected. 

Has anyone found the secret to getting Verizon to actually respond with something other than "I'm sorry you're experiencing this" and to get them to stop telling me things that turn out to be absolutely false?

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Re: Endless wait for service connection, no help from Verizon
LawrenceC
Community Manager
Community Manager
‎10-22-2018 04:25 PM

Hi sookey_soo,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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