Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Equipment Charge

I had a Verizon tech come to my apartment and tell me I could not receive phone or internet service from Verizon (there's a problem with the wire in the building). He then left without completing the installation, as Verizon should know, given how many times they called me to try to reschedule it.

Now I have a bill for a modem/router combo.

I didn't receive any equipment from the technician.I assume the technician did not close out the call properly.

Obviously, I can't send anything back with a prepaid label because I didn't receive any equipment. And I don't want to pay for equipment I didn't receive.

How do I get rid of this charge? Is there someone I can write to? I work days and nights, and I've already spent too much time dealing with this to wait on hold and get rerouted around.

Re: Equipment Charge
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.