I purchased a new router that came today (Model G3100). I want to return my old Verizon router that I have been renting from Verizon for a long time. There is no return label in the box and I can't seem to get a hold of anyone on the phone. I waited an 1:06 and then got disconnected. Frustrating.
What is the process for returning my old router? What is the process for ensuring that I am no longer billed for the old router rental without using the phone to contact customer support?
Did you purchase from Verizon?
Check your online account to see what it shows.
You can also reach out to verizon support on twitter @verizonsupport
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