Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Equipment return messages in error
JeffreyF1
Newbie

After renewing a two-year agreement and making some changes in my service, I've been bombarded with messages telling me to return my modem/router. The only trouble is that I purchased this router. I have not received a new router (nor do I want/need one), so I have nothing to send back. When I've called Verizon, they tell me not to worry about it, that those messages are automatically generated, but it doesn't make me feel comfortable that these messages keep threatening to charge me for equipment I already own.

Is there any way to (a) get those messages to stop and, more importantly, (b) have Verizon acknowledge in writing/email that I own this router?

0 Likes
Re: Equipment return messages in error
LawrenceC
Community Manager
Community Manager

Hi JeffreyF,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

0 Likes