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Even our new modem connects to the internet only briefly and at slow speeds, if it connects at all
eckhardt1
Newbie
After nearly four years usually acceptable DSL service, our connection started getting too slow to email photos or steam anything, especially during peak hours. After several live chats and phone calls we got a new modem, and things are even worse, even after a marathon support call last night. After restarting the modem we sometimes get a few minutes of service, sometimes with download speeds in excess of 1.0 Mbps, but usually in between 0.20 and 0.40 Mbps. A few minutes after this, though, any device loses the internet; a few minutes later, the internet light on the modem goes dark. The DSL light stays solid throughout. But for the most part we're spending lots of time and money in exchange for a few minutes of slow DSL at a time. We've registered the new modem online, changed wireless channels, tried using an Ethernet cables, tried different jacks, disconnected the phone, cleaned browser caches. Modems just won't maintain an internet connection for more than a few minutes any more. What else can I try?
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Re: Even our new modem connects to the internet only briefly and at slow speeds, if it connects at a
JOSEm441
Specialist - Level 2

It seems your issue is most likely outside your home. have you tried connecting the modem to the NID and testing ? This will help isolate the issue. If the problems persists it may be an issue at the Central office. I would try to get a tech to your home ASAP and also contact Customer service & ask for a credit. When I had a similar issue a 24 hour monitor was implemented by upper level support.

Do you know how far you are from the CO you are; and how old the wirng from the CO to your home is? Good Luck!

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Re: Even our new modem connects to the internet only briefly and at slow speeds, if it connects at a
eckhardt1
Newbie

Thanks, JOSEm441. I have not attempted to do anything directly with the NID. I live a couple dozen blocks from a big downtown CO, in a small city with several COs. I will try to figure out how to schedule a technician visit and to get a credit.

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