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Excessive Wait Times
Jake231
Newbie
‎08-14-2018 12:10 PM

I've had my internet out for over two weeks. Followed all the on line stuff and tried all the self help. Called numerous times in between work and committments and no help.  The one guy I spoke to said there were techs in the area and I should have it back up in 1-2 hours last week. I need to speak to a representative to get someone out here. I've been on hold for over 3 hours and 14 minutes. Really? 3 hours plus? This is so unacceptable. I need to talk to a human.

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Re: Excessive Wait Times
LawrenceC
Community Manager
Community Manager
‎08-14-2018 01:41 PM

Hi Jake23,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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