Extreme drop in Internet Speed

[RichHurtz]

We upgraded from the slowest High-Speed Internet plan (.5 to 1 Mbps) to the fastest (7.1 to 15 Mbps) on June 20th. It was good for a couple weeks before the speed suddenly dropped to somewhere around 1 Mbps. I was actually able to get help from the people in the Verizon Chat and they got the speed back up, but it didn't last long. Around the 4th of July, I couldn't get ANY help from anyone at Verizon, and all they cared to do was try to set up an appointment to have a Verizon Tech come to our house. We've been hesitant to do that because we don't have an extra 100 dollars just sitting around if we would have to pay for it. Luckily, it eventually just went back to normal and was good for about 3 weeks.

Within the past week, it dropped back down again. A Speed Test I just ran says our DL speed is .77 Mbps and the UL speed is .36 Mbps. I've tried power cycling our router (A Westell Versalink 327W), but that only gets it up to around 2 Mbps, and that doesn't last very long before it drops back down. I'm beyond frustrated at this point because we can't get any help other than Verizon trying to set up having a Tech come to our house. I just have no idea what to do.

[JOSEm441]

Sometimes the only way to resolve issues like you have is to get a technician onsite. When I had DSL I had at least 5 techs come to my home & there was never a charge. BTW don't forget to contact customer service and ask for a refund for the time your speed is slowed.

[dslr595148]

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I see

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    news.giganews.com

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

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Step two: Can you provide the Transceiver Statistics from your modem?

Visit http://192.168.1.1/ for me and do the following:

a) If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy and paste the information on that page.

b) If using the Red and Black Firmware: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy and paste the information on that page.

c) Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

d) If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Serial Number

By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.