Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I am extremely disappointed with the communication and customer service from Verizon! They are a communication yet, don’t communicate appropriately with their customers. I went without service for 4 days and continually had to call myself for updates as they were not keeping me up to date on why they could not repair my service. I have called 4 different departments to make a formal complaint and all the do is apologize and say that I actually need to speak with a different department! There is literally no accountability! They just keep passing me along. Frustrated is an understatement at this point. As a customer of 10 years, I will now be looking into different service provided. I can not believe the lack of communication and extremely poor customer service I am receiving from Verizon!
What lights are you seeing on your ONT?
I don’t know what “what lights are you seeing on the ont” have to do with your issue.
since you really haven’t stated what your issue is.
I can sympathize with your frustrations in dealing with this company. No one takes the matter to satisfaction completion. A shame.
just let someone here although just customers like yourself what exactly your problem is, and someone may have a solution for you.
the chat feature is another endless frustration so don’t bother using it. I would google for the truth in the matter. Sometimes you get a real person that will help you, you may have to keep calling until you get one of those excellent customer service reps and best of luck.
I don’t blame you for looking for other services, but in some cases you may have the same issues.
You're talking mostly to other customers here. If you want to escalate to Verizon, you've several options:
If you'd like to bounce the issue of other users, there are a bunch of us here who can help. Give us some more details and we may be able to figure out what's wrong, or guide you in how to ask Verizon for help.
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