Extremely slow DSL - download .924 Mbps upload speed 0.458 Mbps

[designofc]

Have always had very very bad throughput. I've checked everthing. Recently upgraded to High Speed Internet Enhanced 1.1 to 3 Mbps and it's slower than ever. Do I have any other options and how do I downgrade to where I was before

[dslr595148]

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

#2 Can you provide the Transceiver Statistics from your modem?

#3 If you don't how to get that info from the modem:

a) It would help tp know the brand and model of your modem.

b) If a RJ-45 WAN port router that is connected to the dsl modem, what is the brand and model of the DSL modem?

[designofc]

1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 1 ms 0 ms 0 ms
2 xe-8-0-7.ar1.iad1.us.nlayer.net (69.31.10.93) 1 ms 2 ms 1 ms
3 as2914.ae12.ar1.iad1.us.nlayer.net (69.31.31.173) 0 ms 0 ms 0 ms
4 ae-3.r04.asbnva02.us.bb.gin.ntt.net (129.250.5.155) 0 ms 3 ms 0 ms
5 ae-1.verizonbusiness.asbnva02.us.bb.gin.ntt.net (129.250.8.38) 0 ms 0 ms 0 ms
6 0.ae2.RES-BB-RTR2.verizon-gni.net (152.63.34.74) 0 ms 0 ms 0 ms
7 P0-8-0-0.NYCMNY-LCR-21.verizon-gni.net (130.81.22.17) 9 ms B100.NYCMNY-LCR-21.verizon-gni.net (130.81.209.103) 27 ms 10 ms
Removed last line

1 vl201.gw1.ams.giganews.com (216.196.110.3) 47 ms 2 ms 0 ms
2 208.174.50.33 (208.174.50.33) 16 ms 0 ms 0 ms
3 esr2-xe-7-1-0.amsterdamamx.savvis.net (204.70.207.206) 0 ms 0 ms 0 ms
4 cr2-tengig-0-5-1-0.frankfurtft3.savvis.net (204.70.207.209) 7 ms 9 ms 9 ms
5 cr2-ten-0-8-0-0.NewYork.savvis.net (204.70.195.22) 88 ms 104 ms 88 ms
6 er2-tengig-3-1.NewYork.savvis.net (204.70.198.18) 87 ms 86 ms 86 ms
7 0.xe-9-2-0.BR2.NYC4.ALTER.NET (204.255.168.89) 81 ms 81 ms 81 ms
8 0.so-6-2-0.XT1.NYC9.ALTER.NET (152.63.0.214) 82 ms 80 ms 80 ms
9 0.so-3-2-0.NY325-BB-RTR1.ALTER.NET (152.63.10.38) 81 ms 85 ms 81 ms
10 P1-8-0-0.NYCMNY-LCR-21.verizon-gni.net (130.81.199.11) 96 ms 82 ms 82 ms
Removed last line

The modem is a Westell A90 7500

If you can direct me to the info I will try to find the tranceiver statistics

No RJ 45 WAN port router

[designofc]

Found this as the last line in a second traceroute:

11 G4-0.NYCMNY-WHPLNYWP-ERXG05.verizon-gni.net (130.81.197.205) 92 ms G2-0.NYCMNY-WHPLNYWP-ERXG05.verizon-gni.net (130.81.197.207) 92 ms 91 ms

[dslr595148]

Ok.

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@designofc wrote:

No RJ 45 WAN port router

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You said that but in your case, you meant to say:

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No other RJ-45 WAN port router other than the Westell 7500, because the RJ-45 LAN port Uplink/E1 of the Westell 7500 can be reconfigured to act as the RJ-45 WAN port - and that port is not configured to act as the WAN port.

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OR if that word for word what I said, then the general drift of what I suspect you meant to say.

Moving along. 🙂

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@designofc wrote:
The modem is a Westell A90 7500

If you can direct me to the info I will try to find the tranceiver statistics

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Visit http://192.168.1.1 for me and do the following:

1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.

2: If you see a Red and Black Westell page: Go to System Monitoring -> Advanced Monitors -> Transceiver Statistics. Copy/Paste the information on that page.

3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Serial Number.

* By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.