FIOS 1 gigabit Plan - Capped at 100mbps

[Mountaineers89]

Hello,

I am a new subscriber and had FIOS installed last month with the new white router and 1 gigabit Internet Plan. It turns out after a month I have been capped at 100mbps. I was on the phone for over an hour and a half yesterday trouble shooting with customer service but with no luck. Unfortunately, due to COVID-19 a tech cannot come into my house to fix it. One came today and tried his best by talking me through it outside my house - but he seems to think it's the wiring; as we swamped out another Router and was still getting the same 100mbps speeds. He ruled out the Router when he ran a 100ft ethernet from outside into the back of the Router WAN input and I was finally achieving close to 1GB speeds. Has anybody had this issue in the past and know of a quick fix or something? Is it wiring with the ONT box? I am not sure when a tech can even get back here and look at it inside, but it's frustrating paying for service that you are not receiving. Thanks! 

[Edg1]

If you got the speeds when the wiring was bypassed then it is the ethernet run from the ONT to your router. Things are going to be shut for a while so I would recommend picking up some ethernet wiring and re-run a new one from the ONT to the router. 

[Mountaineers89 · Accepted solution]

A Tech was able to come out and fix the Ethernet wiring on the ONT Box. Now I am getting the speeds I am paying for.