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FIOS $150 Visa Prepaid Giftcard Missing

I became a verizon fios customer in March.  I was told by the sales representative that we would be receiving a $150 prepaid visa giftcard as a sign up bonus, however, it has not yet arrived and we have received no follow up communication.   I have a screenshot of my entire conversation with the representative, wherein he/she confirmed that we would be receiving it.

Re: FIOS $150 Visa Prepaid Giftcard Missing
Hi jredden,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.