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Solved! Go to Correct Answer
sometimes, just like the router needs to be rebooted or a PC needs to be rebooted, also the ONT (main vz box) needs to be rebooted.
Try that and see if it helps.
see if he has a laptop handy, and ask him to test it on his laptop. see if it's really the fios box. he might have to take it and test further up the line if they can't fix it with software.
ive been having this very same issue for about the last week or so, went through all the normal hoops, how do you even get someone to come out and test for themselves?
i cant get the phone reps to take me to that point, just the same run around about rebooting my hardware and the ONT and the signal to the ONT looks fine on their end.
yet im clearly having issues cause i cant even stream youtube or mlb.tv without lag, my xbox service is showing lag too.
just now ive run tests and im seeing a hard cap at 2mbps on the download EVERY TIME, thats clearly not a normal issue with latency but something on verizons end.
when i run traceroutes it shows high delay jumps just in the first 2-3 hops of the verizon Tampa routers and Atlanta routers, of course none of the phone reps can comprehend any of this type of testing which gets me no where.
they still havent reactivated my MOCA after switching to Ethernet on friday for testing.
so if a tech wants to PM me fine, or if OP can tell me how exactly i get to the point of just having someone come out and see for themselves the issues.
Post a copy of your trace route (tracert) to the location you are accessing when you say things are slowing down.