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FIOS Cable Upgrade
runner1101
Newbie
‎01-06-2020 12:02 PM

We currently have 100 mbps service, and Verizon is trying to get us to upgrade to 400 or gigabit.  They claim that our "interior cables" are old and need to be replaced - and they want to charge $149 to do that.  They said that the current cables won't transmit more than 100 mbps.  Does anyone know if these are special cables, and if they are, where to get them?  I can do this myself if I can find the cables.  Thanks

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Re: FIOS Cable Upgrade
gs0b
Super User
Super User
‎01-06-2020 01:25 PM

Verizon used to use coax to connect the router to the ONT for the WAN connection.  It is only good for speeds up to 100Mbps.  For higher speeds, an Ethernet connection is required.

Further, the older ONTs are only good for up 75 or 100 Mbps.  If you have one of those, Verizon will need to come and replace it a new model.  You can't do that yourself.  The new ONTs are black and about the size of a decent router.  If you don't have one of those, you need an ONT upgrade.  If you're not sure, post a picture of your ONT.

If you have a new ONT, you probably can avoid the upgrade fee by switching to Ethernet on your own.  Run an Ethernet cable from the ONT to the router's WAN port, then contact Verizon and have the switch the WAN connection from MoCA (coax) to Ethernet.  Takes about 5 minutes and they won't charge for it.  After the change is made and propagates through their systems, you should be able to upgrade speeds without any fees.

Even if you have an older ONT, switching to Ethernet now will simplify the upgrade process.  Depending on where the router and ONT are located, you may want to run the Ethernet cable through walls.  Verizon won't do that, so you can get a neater install if you do it yourself.

Good Luck.

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Re: FIOS Cable Upgrade
gs0b
Super User
Super User
‎01-06-2020 01:25 PM

Verizon used to use coax to connect the router to the ONT for the WAN connection.  It is only good for speeds up to 100Mbps.  For higher speeds, an Ethernet connection is required.

Further, the older ONTs are only good for up 75 or 100 Mbps.  If you have one of those, Verizon will need to come and replace it a new model.  You can't do that yourself.  The new ONTs are black and about the size of a decent router.  If you don't have one of those, you need an ONT upgrade.  If you're not sure, post a picture of your ONT.

If you have a new ONT, you probably can avoid the upgrade fee by switching to Ethernet on your own.  Run an Ethernet cable from the ONT to the router's WAN port, then contact Verizon and have the switch the WAN connection from MoCA (coax) to Ethernet.  Takes about 5 minutes and they won't charge for it.  After the change is made and propagates through their systems, you should be able to upgrade speeds without any fees.

Even if you have an older ONT, switching to Ethernet now will simplify the upgrade process.  Depending on where the router and ONT are located, you may want to run the Ethernet cable through walls.  Verizon won't do that, so you can get a neater install if you do it yourself.

Good Luck.

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Re: FIOS Cable Upgrade
dataqueue
Enthusiast - Level 2
‎07-16-2020 08:54 AM

Are there alternatives in wiring to utilize existing coaxial cable in the building? How does Cox deal with higher speed of internet over 100mbps? Thanks!

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Re: FIOS Cable Upgrade
Edg1
Super User
Super User
‎07-16-2020 07:05 PM
@dataqueue wrote:

Are there alternatives in wiring to utilize existing coaxial cable in the building? How does Cox deal with higher speed of internet over 100mbps? Thanks!

Cable companies use DOCSIS which is a completely different platform than then FiOS. The ONT use MoCA 1.1 so the speeds over the coax are limited to 100 mbps. The only option to use higher speeds with FiOS over coax is to use a pair of MoCA adapters. 

ONT > ethernet > MoCA adapter > coax > MoCA adapter > ethernet to router

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