FIOS Internet Disconnected Early Before My Specified Stop Service Date

[aajacob]

Please escalate this complaint as I tried resolving this by phone and chat it did not work.

There is no email address or form I can send a support request to, so I am hoping to get a resolution here.

On 1/16/2020 I went onto the FIOS app to set up a MOVE to a new address.

I set the disconnect date to 1/30/2020 for my current address.

I set the installation date to my new address to 2/1/2020.

My FIOS service was disconnected immediately on 1/16 instead of 1/30.

My router continues to display the red globe icon.

Two days later I  called support and was on the phone for about 90 minutes and was transferred about 7 times.

Part way through the call the second agent I was connected with said that they could reverse the mistake and turn the service back on instantly. After being transferred to the next agent, I was told that the only solution was to create a new account. This included going through the whole process including another credit check. I complied. She assured me the service would come back on instantly. My router still shows the red globe and I cannot get back online. I checked my fios web account  and it looks like they are dispatching a technician in a few days. All the hardware is already hooked up here. No one should have to come here in person.

Here is what I need.

1) My account at my current address to come back on, no technician. Just turn it back on instantly please. My plan is currently the 300 mbps w/ autopay discount.

2) Schedule installation of FIOS to my new address I am moving to on 2/1/2020. This is the 1GB plan with auto pay discount.

If this cannot be done then immediately cancel my service and cancel the new installation I have scheduled on feb 1, 2020.

[kh-gary]

Hi aajacob,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.