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FIOS in building, but not apt.

Called to get service and was told that it hasn’t been run to the apt yet. Fios is available on the same floor, a few doors down, but my apartment “isn’t in the database.” Any suggestions on what I could do, if anything? 

Re: FIOS in building, but not apt.
Community Manager
Community Manager

Hi newbieuws,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.