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FIOS in new construction home

I have been trying to determine if I can set up FIOS service in new construction home. I started calling 3 weeks before I moved in to make sure I had service ahead of time. I have placed 4 seperate calls to customer and each time they say they will call me back after they speak with engineering.  I haven't gotten a call back telling me anything and even the builder cannot get an answer. I can see both the verizon boxes and vaults on each of the lots so they do have a presence. Any suggestions on how I can get an answer or better yet get FIOS installed?

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Re: FIOS in new construction home
Hi kingnate,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.