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FIOS internet still not available and no customer service via phone or chat
nmlic
Newbie
‎07-20-2017 12:58 PM

Hi- I switched to verizon FIOS internet after cancelling service from Spectrum and being told by Verizon that fios was immediately available in my unit. There is an OST in my unit that is working, but after following the self-install steps with my router on the Fios website, my internet is still not working.  I cannot reach tech support via online chat or phone, despite waiting over 20 minutes on the phone.  Can I please get a response from a tech support person why my internet is not working despite having placed my order several days ago?

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Re: FIOS internet still not available and no customer service via phone or chat
LawrenceC
Community Manager
Community Manager
‎07-20-2017 01:08 PM

Hello nmlic,

This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly.

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Re: FIOS internet still not available and no customer service via phone or chat
CRobGauth
Super User
Super User
‎07-20-2017 02:32 PM

If you check your order status, does it show complete?

Try contacting them via Twitter @verizonsupport.

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Re: FIOS internet still not available and no customer service via phone or chat
jonjones1
Legend
‎07-21-2017 04:38 PM
@nmlic wrote:

Hi- I switched to verizon FIOS internet after cancelling service from Spectrum and being told by Verizon that fios was immediately available in my unit. There is an OST in my unit that is working, but after following the self-install steps with my router on the Fios website, my internet is still not working.  I cannot reach tech support via online chat or phone, despite waiting over 20 minutes on the phone.  Can I please get a response from a tech support person why my internet is not working despite having placed my order several days ago?

https://www.dslreports.com/forum/vzdirect

Try the above link. It shoud be able to assist you. This link is for REAL verizon fios assistance. It is confidential between you and them. 

Good Luck

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