FiOS Wires Down

[Spikelykes]

Does anyone know what the time frame for repairs for downed FiOS wires? The wire from the pole to the house will need to be replaced / re-installed. I only ask so I can schedule some time for the repair crew. I understand it is crazy right now. Thanx in advance.

[tns2]

Any time from same day to months.  Depends on how busy they are.   For example the recent storms in the east have knocked down wires all over the place.

[ChrissyDoe]

We had a branch bring down the wire to the house yesterday and I just booked an appointment to get it fixed.  No one is available to come until next Thursday!  That's going to be a real drag for my teenage kids.  They won't even be able to do homework because we have no phone, internet, or TV.  Thankful we have a library we can use so they can do their homework - everything at school is online now.

Anywone know if we get request a credit on our bill for a week of no service at all?

[Lisana]

Exact same situation. Had 2 service appts scheduled. Verizon never showed up or txted. Have had no service since Wed. 3/7. A credit is the least they can do. Left here with a dangerous Verizon wire left dangling in our street 

[jonjones1]

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@Lisanawrote:

Exact same situation. Had 2 service appts scheduled. Verizon never showed up or txted. Have had no service since Wed. 3/7. A credit is the least they can do. Left here with a dangerous Verizon wire left dangling in our street 

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Call your local police and see if they can help. At the least they can file a report.

you could call your localities engineering department or department of public works.