Fios Cable Not Buried

[Luv1Star]

What do I need to do to get my fios cable buried?

[CRobGauth]

What's the issue?

Is it currently overhead?

Or laying on the ground?

If it is overhead, they may not be willing or there may be a substantial charge.

They typically follow the way that service is run in your neighborhood.

[jonjones1]

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@Luv1Star wrote:

What do I need to do to get my fios cable buried?

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https://www.verizon.com/support/residential/internet/fiosinternet/general+support/getting+started/qu...

Read the above. I would call 1-800-VERIZON and ask for the buried cable service department.

https://www.verizon.com/support/residential/phone/homephone/general+support/phone+problems/telephone...

Good Luck

[Switcher1]

Verizon automatic responses do not cover burying cables - not online and not by telephone. I went to the store and they gave me a number to call that was internal only. When I called it I was automatically switched to standard menu that does not cover burying cables. It is Catch-22.

[kh-gary]

Hi Switcher,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.

[kh-gary]

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!