Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have reached out 5 times over the last ten days to customer service in regards to starting Fios in my new construction. Each rep has promised to follow back up with me in 24-48 hours but I have yet to hear from anyone. Each time I call in I am told that there is no status update and that engineering has to look into it.
I have confirmed that the both neighbors on either side of my home have Fios so it is not an issue of coverage in the area as much as a fiber line drop request.
I don’t know where else to turn because I am not hearing any updates or changes but my family has already moved into this home and would like to get the internet up and running as soon as possible.
Is there a direct line to engineering I can reach out to?
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