@BagM wrote:
Yea I should be able to plug the Ethernet cable right into the google unit and use the app to activate it, correct?
He installed a brand new Fios system for me and said it’s definitely getting service
Its not as easy as that. On a new install with customer supplied router, the installer should have activated your fios service. They will not do so with your router. However they use a verizon router to activate service and then remove it. Yes if they did that it was working. However you then had to take the ethernet cable from the verizon router and plug into the WAN port of your supplied router. It should find DHCP and the active light on your router should be active.
now you could simply push the reset button on the google device and let it fire up to get service. The DNS should have been released prior to you hooking your router in. The installer should have done that, in any case if the router is not present and on for two hours it is released automatically so hooking in should then be no issue.
