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Fios Internet ONLY and Google
BagM
Newbie
‎08-16-2019 03:49 PM

I just had Fios Internet ONLY installed today.  But I’m having trouble with the Google WiFi system.

Shouldn’t I just be able to plug in my Fios cable and set it up with the app?  I’m told you don’t need a modem with Fios

If not, what do i need to do?

Thanks for the help!

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Re: Fios Internet ONLY and Google
CRobGauth
Super User
Super User
‎08-16-2019 06:31 PM

I assume you are connecting via ethernet?

If so, do you get a link light between your router and the ONT?

Can you try connecting a PC direct to ONT to see if it can get on Internet

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Re: Fios Internet ONLY and Google
BagM
Newbie
‎08-16-2019 07:51 PM

Yea I should be able to plug the Ethernet cable right into the google unit and use the app to activate it, correct?

He installed a brand new Fios system for me and said it’s definitely getting service

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Re: Fios Internet ONLY and Google
jonjones1
Legend
‎08-17-2019 07:07 AM
@BagM wrote:

Yea I should be able to plug the Ethernet cable right into the google unit and use the app to activate it, correct?

He installed a brand new Fios system for me and said it’s definitely getting service

Its not as easy as that. On a new install with customer supplied router, the installer should have activated your fios service. They will not do so with your router. However they use a verizon router to activate service and then remove it. Yes if they did that it was working. However you then had to take the ethernet cable from the verizon router and plug into the WAN port of your supplied router. It should find DHCP and the active light on your router should be active.

now you could simply push the reset button on the google device and let it fire up to get service. The DNS should have been released prior to you hooking your router in. The installer should have done that, in any case if the router is not present and on for two hours it is released automatically so hooking in should then be no issue.

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Re: Fios Internet ONLY and Google
Edg1
Super User
Super User
‎08-17-2019 08:37 AM
@BagM wrote:

I just had Fios Internet ONLY installed today.  But I’m having trouble with the Google WiFi system.

Shouldn’t I just be able to plug in my Fios cable and set it up with the app?  I’m told you don’t need a modem with Fios

If not, what do i need to do?

Thanks for the help!

Make sure you go to activate.verizon.com on your phone and register your account using your order number and zip. You won't be able to route until you register. 

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