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This morning I found that our Fios internet service has a very slow download speed, but a normal upload speed. I also found that our home phone which works off of Fios, is having troubles such as clicking noises when talking to someone. Yesterday, both my internet service and phone service worked fine. I first tried a desktop and then a laptop computer both connected directly to the router with a cable (no wireless) and both showed the same slow download speed. I ran the Verizon internet speedtest located at speedtest.verzion.net and found the download speed to be 26.22 kb/s and the upload speed to be 7.35 Mb/s. Below is the output from the speed test. I called Verizon repair and they checked my connection and determined it was the Router and they are going to send me out a new one. I am not convinced that this is going to fix the problem. Since my Internet troubles and phone troubles both started at the same time this morning, I believe that something else is causing my problems, not the router. Does anyone have any ideas what to do to get this fixed? I don't want to wait for the router to come in the mail, and then find out it doesn't fix my problems.
Broadband Speed Test
Analysis information:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [8192]
running 10s outbound test (client to server) . . . . . 7.35Mb/s
running 10s inbound test (server to client) . . . . . . 26.22kb/s
------ Web100 Detailed Analysis ------
Client Receive Window detected at 65535 bytes.
45 Mbps T3/DS3 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 176.83 msec; the Packet size = 1460 Bytes; and
There were 32 packets retransmitted, 17 duplicate acks received, and 20 SACK blocks received
The connection stalled 9 times due to packet loss
The connection was idle 5.62 seconds (18.12%) of the time
This connection is network limited 99.94% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: OFF
Packet size is preserved End-to-End
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
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I have also noticed the same thing with the internet do not have a phone,but in my case it happens only at certain times of the day,usually between 4PM and 11PM,i hade zero issues the first week after install,but nearly everyday since slow download speeds,this is defently something on their end.as it only happens certain times,most likely do to more usage,but it has been said that with fiber it should be able to handle heavy usage.
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Baltimore County
I have had a problem with download speed since 1/16/11. 90% of my file downloads have gone from 3-4 mb/s to 100 kb/s. My speed test to verizon shows normal speed when I use the MD server test. When I use the fios NY server to test speed download speed is 30X slower. I have checked everything possible on my computer and spent hours with fios support and have gotten nowhere. At this point I have no idea what to do, just hoping there is a network/server problem outside of the verizon network that will be fixed in time.
I seems that most of my trace tests south and west are fine but north is where i have trouble. Could mean nothing, could mean something.
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I never seem to have a good download speed when I run a speedtest. I ran the test to several different states, and I consistently get poor download speeds (less than 100 KB/s) and good upload speeds. My phone is also just about unusable. Yesterday, I was talking to Verizon and it dropped the call besides all the clicking sounds I hear.