Fios Range Extender was a Horrible Idea!

[moynihan1129]

I requested a range extender from Verizon.  They said it would plug in and work no problem.  I called tech support because it didn't work. It took 2 hours to finally reach a person and naviagate my way though their robotic menu.  Mutiple people transferred me back out to the menu when they said they were transferring me to someone else.  The ultimately had an installer come out the next morning.  I asked him to wire it to my office.  After he drilled a hole where I told him not to putting a hole in my exterior siding in the front, he told me that the hole was in the wrong spot and asked if I had color match caulk to repair a hole he had made in my siding.  I told him I did not and I would install it in the existing jack and he could leave it there.  He put clear silicone in the hole, plugged it into my existing jack and left.  I got an email from Verizon an hour later with charges for a new jack install.  I have been on hold for over an hour and transferred from person to person.  Verizon is responsive to "new" customers, but doesn't want to take care of existing customers.  Needless to say, I am looking at replacing all my verizon services (15 year wireless customer).  Verizon needs to step up their service game!

[LawrenceC]

Hi moynihan1129,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.