Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
When I placed the order, I was told that I won't be charged the 99 setup fee, but it still shows up on my bill. Also, I enrolled in autopsy and the discount is on my order email, but the statement shows the original plan amount.
I've been trying to call customer service for hours in the last 2 days, but no one is asking the phone. Is there any Verizon staff that could help with the issue?
Probably not at the present time with the virus situation.
usually if ordered online your confirmation email shows the install fee waived. If you chatted or called in during that order you get dinged with the fee.
try again after this all passes over.
The phone centers are overloaded. Try reaching out to Verizon via Chat, Twitter support or vz direct at dslreports.com.