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Fios Tellabs ONT 611 Box is down
Malagate
Newbie
‎09-03-2022 01:44 PM

Sorry, I’m not very tech savvy so I don’t really know what to do. A lightning strike took down my internet so I checked the Fios box. I believe it’s a Tellabs ONT 611. My family and I used to be Verizon but Frontier bought out our area. It’s very hard talking to Frontier and they said help would only come by on Monday but I hope to get help here so I can get it fixed sooner. I reset all power in the house but the box is still not working. Here’s what it looks like:

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Re: Fios Tellabs ONT 611 Box is down
dexman
Community Leader
Community Leader
‎09-03-2022 02:46 PM

Hello!

Verizon & Frontier are two entirely different companies. Ultimately you'll need to contact Frontier to have the 611 replaced.

In the meantime, the 611's power supply has a status LED. Is it illuminated? 🤔 

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Re: Fios Tellabs ONT 611 Box is down
dexman
Community Leader
Community Leader
‎09-03-2022 06:32 PM

I missed where Frontier Customer Support had been contacted.

Once Verizon exits a particular area, it no longer has any ability to resolve troubles.

Try contacting Frontier again and see if there is any way to escalate your ticket. 🙂

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