Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Fios Upgrade Order on hold
cd52
Newbie
‎10-15-2018 05:47 PM

I upgraded my Fios plan last night and was told the plan will be active in just few hours. but I can't find any order information in my account. I called CS today and gave them the order number, the first agent told me there isn't any order information on my account and kept selling me triple play and asking me if I wanna make an order. I called again, this time, the guy told me "the order is on hold because of error, I don't know what it is" and transferred me to Tech Department. Then the guy from tech dept kicked me back to CS. More than 2 hours, got no useful info. 

Anyone has this situation before? Failed to upgrade the internet plan. 

0 Likes
Reply
1 Reply
Correct answers are available for this post.
Re: Fios Upgrade Order on hold
kh-gary
Moderator
Moderator
‎10-15-2018 07:10 PM
Hi cd5,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
0 Likes
Reply