Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I upgraded my Fios plan last night and was told the plan will be active in just few hours. but I can't find any order information in my account. I called CS today and gave them the order number, the first agent told me there isn't any order information on my account and kept selling me triple play and asking me if I wanna make an order. I called again, this time, the guy told me "the order is on hold because of error, I don't know what it is" and transferred me to Tech Department. Then the guy from tech dept kicked me back to CS. More than 2 hours, got no useful info.
Anyone has this situation before? Failed to upgrade the internet plan.