I'm moving to a new house and trying to setup Fios. All my neighbors on all sides can get Fios up to 1GB but when I search my address I get only 100mbps max. Two days ago I search and was able to see 1GB available for my address but now it only shows 100mbps. Called TechSupport and they said they also see 100mpbs and can't tell me why 1GB was available 2 days ago and now it's not.
Any suggestion on how I can get this issue resolved?
Hi cyberguenza,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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