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Fios in NYC Building but not Unit
Enthusiast - Level 1


I ordered the gigabit connection but when technician came out, they told me our units weren't wired for gigabit, they need to run wiring from the basement to the units. I was told by the technician I need to have my building owner and board approve for Verizon to do the work.

Shortly after, i've contacted the building management and board members and they've agreed to let FiOS do the upgrade, but they need to know where/who to send the request to.

Can I please have some information regarding how to get Verizon to do work in our building to get FiOS to each unit?

Re: Fios in NYC Building but not Unit
Community Manager
Community Manager

Hi twei214,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.