Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I contacted Verizon last week (October 26th) to get my service set up. I just moved to a new construction area, and the project manager said that Verizon had been out there wiring into the homes (that had already been built). They said the earliest date was November 25th, and given that I work from home, internet is required. Initially, I spoke with a man who, after talking with his supervisor and the dispatch engineering team, said he could have them come October 31st or November 1st. I never heard back from him. I then spoke with another woman, who claims to be a supervisor, who explained how the system defaults to 30 days for installation in areas that are new construction. She said she would reach out to me with any details. Radio silence. My boyfriend called on November 3rd, was able to somehow get our installation date moved up to November 10th- I even got an email confirmation of it. However, I just received a call from Verizon saying that they cannot fulfill the promised date (of November 10th) and the earliest is still November 25th.
I'm so fed up with this situation, and the disconnect between all of the service agents I've spoke with. I do not understand how it takes 30 days to get some engineers to come out to our location (the conduits are in my front yard, so it's ready to go). Does anyone have any sort of advice or suggestions on how to get this resolved? I wanted to stick with Verizon but if it's going to take 30 days that isn't going to be possible.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.