Fios installation in a new construction home

[Wholphin]

I have tried many times to talk to Verizon reps over the last month, multiple tickets with engineering team have been opened and call back promised, but not received.  We moved into our home last Thursday and no update on getting Fios anytime soon.  Working without internet these days is very difficult.  My neighborhood has Verizon and I think the wires (orange) are hanging near my garage.

Can someone please help or suggest what needs to be done to get service?

Thanks in advance.

[LawrenceC]

Hi Wholphin,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.