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I have been having an issue where every few days my internet drops (I only get internet from Verizon). I reset the ONT and actually bought a new router because my other one was old and have not been able to resolve the issue. I have even tried connecting a computer directly to the ONT when we are having network issues and their is no internet although all the ONT lights are green or unlit. I have scheduled a tech to come on Thursday but Verizon says if the issue is not present when they come I will be charged? Is there anything I can do on my end to resolve this or insist that Verizon replace the ONT when they come?
This is a long shot. I recommend you to cancel the field appointment because the issue is likely PON related. I will see what I can do to help you.
So doe that mean there is not much that can be done about it? I have just gotten used to it going out every so often at this point but it's annoying to say the least.
No no. I mean there probably isn't anything can be done from the user's end, but something can be checked and/or fixed on the carrier side.
Any idea on how to get this fixed then? They keep wanting to send technicians and I even let them come once and of course the internet was working and they said there was nothing physically wrong with my connection.
I suggest you escalate to Verizon's social media support team.
The social media support team can be reached by tweeting @verizonsupport or finding them on facebook.
Help is on the way.