Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
We just got our first bill for fios internet in our new home, to which we moved less than 30 days ago, and to our surprise it included a $99 installation fee.
Since this is a new address that Verizon does not have in it's online forms yet, we were not able to request the service move online and had to call. On the call, we were promised that there will be no initial or installation fee and even if the fee shows up on the order form, it will be waived. This seemed strange, so we double checked by asking one more time and got a very specific answer, that the fee will definitely be waived, because we are Verizon customer for more than 2 year.
And now, when we brought this situation up with the call center, we were told that there is no such note in the order form and that Verizon does not have any policy about waving installation fees like this.
Does anyone have any similar experience? Do you guys thing it's worth canceling (withing the 30 days satisfaction guarantee period) and sign up again?
I don't know the specifics of Verizon's policy, but, I would try to have reps Email documentation outlining terms so a paper trail would exist.
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