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Fios router returned, but not credited back to my account

I had Fios installed in January and purchased the Verizon router. The installer told me that I could try to use my Apple router and if it works, then I can take the Verizon router back to a local store. My Apple router did work and so I returned the Verizon router. I have a receipt, however am getting the run-around from Verizon saying that it's under investigation. I have the receipt. Why would it need to be investigated? Three months later and I still have not received my $200 credit.  Has anyone else had this issue, and how was it resolved?

Re: Fios router returned, but not credited back to my account
Hi bonsbythebay,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.