Fios service below target

[Ihateforums]

I have been having issues in the Baltimore metro area for almost a week now. The speed goes from just about 50mbps to 6mbps then back again. Anyone else having a similar issue? The live outage map looks the exact same as it has everyday that I've looked at it. 

[jonjones1]

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@Ihateforums wrote:

I have been having issues in the Baltimore metro area for almost a week now. The speed goes from just about 50mbps to 6mbps then back again. Anyone else having a similar issue? The live outage map looks the exact same as it has everyday that I've looked at it. 

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You don’t say what speed you are paying for.

it sounds like the service is not provisioned properly. If I assume you are at 50/50 and it’s via MOCA (coaxial) there may be a loose connection at the ONT or router or any other switch or junction that is connected. 

There could be a coaxial that is being crushed or crimped. Or a bad connection on the pole or any point along the way to your home.

or like I said your provisioning may not be correct.

call 1-800-VERIZON and have them troubleshoot.

speed test over WiFi is not accepted for speed only direct connection.

[CRobGauth]

How are you measuring speed?

Are you using wired connection to speedtest.verizon.net?

If not, could be wifi or other network issue.